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Frequently Asked Questions

At Oneday Journals we are here to help create a positive shopping experience for you. Here are a few of our most frequently asked questions.

ORDER & PAYMENT

What payment methods do you accept?

We use PayPal and Shopify secure gateway for processing credit cards. Visa, Mastercard, PayPal, Stripe, American Express are all accepted payment methods. Just select your payment method at checkout.

Are my details secure?

You can shop with confidence with our 100% secure checkout, the safest most secure SSL certification in the world. Your card information is not stored on our systems, and remains the private property of the card holder at all times. All transactions are processed through secure forms of payment which is used by millions of online shoppers daily and is heavily encrypted by third party payment processors.

What is your returns policy?

Exchanges and returns are possible up to one month after the date of receipt of your order. Please email hello@onedayjournals.com and we’ll do everything we can to assist you. Unfortunately there are no exchanges or returns on Bespoke Customizer or Golf Journal Gift Pack orders.

SHIPPING & DELIVERY

Do you ship overseas, and can I pay in my own currency?

Yes, we ship all over the world. We have a currency converter on the site for your convenience – just enter your country and the price in your currency will show automatically on the website. Click ‘add to cart’ and checkout as normal. We offer free delivery on all corporate Bespoke Customizer and Golf Journal Gift Pack orders.

How much is shipping?

AUSTRALIA

  • Standard (2 to 8 business days): $6.60 USD for each journal
  • Express (1 to 4 business days): $9.70 USD for each journal
  • Standard (2 to 8 business days): FREE SHIPPING orders over $100 USD

INTERNATIONAL

  • Standard (8 to 21 business days): $14 USD for each journal
  • Express: Unfortunately Express Post deliveries are not available at this time.
When will my order be shipped?

Our non-customised Golf Journal Collection orders take 2-3 business days to process and are shipped to you by Australia Post or courier. Corporate and customized order shipping times are indicated on each product page.

How do I know when my order has been shipped?

Once you have ordered, you will receive a confirmation email to confirm that the order has been processed.

Can I track my order?

Once your order has been shipped, you will receive an email with the tracking details and a link to be able to track our order from our warehouse to your destination. Please note some countries do not provide live tracking but be assured your order is on its way!

My product arrived damaged/faulty. What can I do?

If your order was damaged in transit, please email hello@onedayjournals.com and include your details, a photo of your product along with your shipping details and we will contact you.

I received the wrong order. What should I do?

If you received the wrong order, please send us a message at hello@onedayjournals.com and we’ll get the correct one out to you.

CANCELLATIONS

How do I cancel my order?

Email hello@onedayjournals.com immediately after you have placed your order and we will do our best to help. However, please understand that due to our fast dispatch times this isn't always possible.

IMPORT DUTY & TAXES

Do we pay import duty and taxes?

International orders may incur duties, fees or import taxes depending on the country and the level of imported duty-free goods. These costs are determined by your local customs authority and must be paid to your local courier or government agency. Any import duty or taxes are the buyer’s responsibility. Oneday Journals does not add these taxes to your order, nor does it collect taxes for any international orders.

CUSTOMISATION & CORPORATE GIFTING

Do you offer customisation, corporate gifting, or partnerships?

Yes we do. Check out our Corporate Site or Bespoke Customizer for details, examples and how it works. Or contact our Elise Chaseman – elise@onedayjournals.com.

Do you offer discounts for volume purchases?

Yes! Absolutely. Oneday Journals offers you generous discounts for volume purchases for distributors, businesses, car brands, golf clubs, corporate golf days and events. Head over to our Corporate Site for details and more information or email elise@onedayjournals.com.

How do we become stockists?

We welcome golf pro shops, golf retailers or online, and other boutique specialty gift stores. Please contact our Co-Founder Elise Chanesman – elise@onedayjournals.com for all stockist information. We’d love to hear from you!

DO YOU HAVE ANY FURTHER QUESTIONS?

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